FAQ

Order

You can place your order directly through our website. Additionally, you can also find us on Cardmarket:

Cardmarket Account

Make sure to select the correct game you are looking for on Cardmarket.

Shipping

Shipping costs depend on your location and the weight of your order and will be calculated automatically at checkout.

We currently ship within the EU. However, we are working to expand our shipping regions. The respective shipping costs will be calculated and displayed at checkout.

Delivery time depends on your location. Within Austria, delivery time is usually 5–7 business days. Deliveries to other EU countries can take approximately 7–16 business days. Further information about delivery will be sent in your confirmation email.

Please note that these are only estimates and are not binding.

For orders outside the EU, we do not charge VAT. Only the corresponding shipping costs will be calculated at checkout.

However, for all international orders, we are obliged to declare the full value of the goods on the invoice or for customs clearance.

Additional import duties, customs duties, taxes or other fees incurred in the destination country are beyond our control and are to be borne by the customer.

The amount of these fees is determined by the relevant authorities in the destination country. We therefore recommend that you inform yourself about possible additional costs at the relevant customs authority before placing an order.

Miscellaneous

You can contact us at any time via our contact page. We're happy to help you.